Returns, Exchange and Refund Policy

If you are unhappy with your purchase, you can request a return or exchange if your order is eligible. Please note that all returns and exchanges must go through our automated portal. Returns sent back to us without an approved return request will not be accepted.

All returns and exchanges must be submitted within 30 days of the delivery date. Returns requested after this time will not be accepted. The merchandise must be in its original condition, in its original box or packaging with tags attached, and unworn. Final Sale/Last Chance items are not eligible for return or exchange.

When can I expect my refund?

Returns are typically processed within 14 business days upon receipt at our warehouse. If 14 business days have passed and you have not received an email notification regarding your refund, please reach out to our Customer Care team.

Once your return has been processed, it can take up to 1 full billing cycle for it to reflect on your bank statement.

Can I return or exchange an online purchase at a store?

Unfortunately, all online purchases must be returned using our online returns portal.

Can I return or exchange an in-store purchase online?

At this time, we can only accept returns or exchanges for items purchased from online website. Any returns or exchanges for items purchased in store must be taken back to the store from which it was purchased. This also applies to items purchased from third party retailers.

Can I return items from multiple orders in one package?

Unfortunately, no. You will need to submit a return request for each order and return them separately. Each return request will generate its own shipping label.

Please ensure the items in each returned package match the order number on the shipping label.

Will you refund my shipping fee when an order is returned?

No, original shipping fees are non-refundable unless you received an incorrect order or it arrived damaged. If either of these are true, please reach out to our Customer Care team prior to submitting your return request.